Shipping and Returns

Standard Shipping

We understand that when you make an order, you want your gear as quickly as possible and we will do our best to make that happen. All of our kits and products are made here in the US and are made specific to each order.

In some cases, there may be a 3-5-day lead time before your order is shipped. We do our best to communicate this with customers should an order be made for something we do not have on the shelf. Choosing expedited shipping at checkout will not reduce this lead time.

In-stock products will ship the following business day. A shipping confirmation email including carrier-specific tracking information will typically be sent within 24 hours of an item shipping.  Most orders will be shipped UPS; however, we do utilize USPS, FedEx and others.

 

Return Policy

  • Any items that have been "taken out for a ride" is considered used and cannot be returned. Any merchandise or parts which shows signs of use (wear, scuffs, mounting, etc) or otherwise is in a condition other than it was received cannot be returned. We encourage you to review install notes and call with questions or call a local dealer to install kits.
  • Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
  • There is a 30-day return policy for orders placed online. When you return an item purchased through the online store, you must keep the product in new condition and in its original packaging.
  • To begin a return request, please orders@razemoto.com to obtain a Return Authorization Number. After you have initiated the return, you will receive an automated email with complete return instructions.
  • Follow the instructions sent to your email for specific order return information. Make sure you are able to track your package to ensure the safe return of the product.
  • When your item is accepted, you can expect a refund for your return to go to the original credit/debit card used to make the purchase. We are unable to refund original or return shipping charges.

 

International Shipping

  • Prices are shown in US dollars. For conversion, we recommend using a Currency Converter.
  • Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. Packing slips for International Shipments cannot be marked as a "gift" or with altered prices.
  • International Orders may require 3-5 business days or more of additional processing time prior to shipment as we may need to consolidate items to one location for shipment.
  • When "Fast International Shipping" method is selected, orders will be shipped by a carrier of our choice (USPS, DHL, or UPS).
  • Raze Motorsports is not responsible for the time it takes customs to process orders

 

International Returns

  • Any items that have been "taken out for a ride" is considered used and cannot be returned. Any merchandise or parts which shows signs of use (wear, scuffs, mounting, etc) or otherwise is in a condition other than it was received cannot be returned. We encourage you to review install notes and call with questions or call a local dealer to install kits.
  • Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
  • There is a 30-day return policy for orders placed online. When you return an item purchased through the online store, you must keep the product in new condition and in its original packaging.
  • To begin a return request, please orders@razemoto.com to obtain a Return Authorization Number. After you have initiated the return, you will receive an automated email with complete return instructions.
  • Customer is responsible for all back and forth shipping and brokerage charges for returns or exchanges.
  • International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.
  • Any items shipped COD or having additional brokerage fees that are charged to Raze Motorsports upon delivery will be rejected.